If your fault is outside our verified knowledge base we ask for your machine make (and model if you know it) and your email address, and email it a short code to confirm the address is yours. We keep these, together with the fault text you typed, the time, and a one-way scrambled fingerprint of your connection (never your IP address in clear) that we use only to limit free use and prevent abuse.
Purpose: to give you an answer, and to contact you once, when professional direct support for your machine becomes available. We do not use your contact for advertising and we do not contact you for anything else. You give this agreement by ticking the box; you can withdraw it at any time.
To research your question, the text you typed and the machine details are sent to the service providers that run our website and generate the answer. They process it only to provide that service.
We do not sell your information and we do not share it with other companies for their own use. Access inside PressFixAI is limited to the project owner.
We store what you give us to run your account: your name, contact details, your company, your machines and the incidents and notes you record. Members' machine records are visible only to the members of that company.
You can ask us to show, correct or delete your information, or to stop contacting you, at any time through the Contact page. We act on such a request promptly.
If we change this notice we will update the date above. We will not use details you gave for the purpose above for any new purpose without asking you again.